B2B Buyer Personas and Buyer Behavior
B2B Magazine and Silverpops’ recent webinar, How to Monitor Behavior and Give Buyers What They Want, presented some great tidbits on how to motivate B2B buyer behavior by combining behavior-based messages with psychographic variables.
The webinar described marketing outreach using a broadcast to behavior continuum:
Mass mailing: a mailing targeted toward everyone in the database.
Targeted mailing: a mailing targeted based on segmentation of some type, such as geography, title, etc.
Time-based messages: making a mailing more automated, such as designing different mailings to go out at different times.
Behavior-based messages: designing multi-track messages targeted to people based on their behavior (i.e., sending one individual who has downloaded a white paper a different message than another individual who has not yet downloaded the white paper.)
By watching the behavior of your target audience and developing behavior-based messages, you can send them more relevant content and better understand who they are by knowing which tools they’re using and which they aren’t. It must also be noted that Silverpop concluded behavioral-triggered campaigns in B2B performed 325% better than simple blast campaigns!
The webinar also discussed psychographic variables, which are any attributes related to your target audiences personalities, values, interests, etc. If you can include questions related to these in your forms, you can find out little tidbits you can use in the future. The webinar used a great example of asking the audience their favorite baseball team, then sending out an email (perhaps even a personal email) that corresponds with how their team is doing.
By including both what the audience is doing (by monitoring their behavior), and who they are (by finding out their psychographic variables), you are creating a more accurate buyer persona of your target audience and may better motivate their buying behavior.